FAQ

Most frequently asked questions

General questions

Preserved roses are 100% real roses that undergo a preservation process to extand their lifespan and to make them look more beautiful and smell nice and fresh for a longer time!

The roses are ideal for decoration hence their lifespan or perfect for any type of arrangements such as wedding, engagement or a proposal. Also for a Birthday, Baby shower, Bridesmaids party, Valentine’s Day, Mother’s Day, what could be a better way to remind someone how much they mean to you. If you are sending it to someone you can write your message to the recipient and we will attach a handwritten card message to the gift package. It’s a great gift for any occasion!

Yes, the roses we use are authentic roses.

Yes, we add a rose scent to the flowers to give them back their wonderful smell.

The roses should avoid direct sunlight or to high humidity levels. You don’t need to water them or remove them from the box. When cleaning them you should use a duster.

Our roses are imported from certified rose fields in Ecuador, we conserve them without any use of toxic chemicals, plastics or synthetic fibres therefore they look and feel as fresh and natural as they did out in the rose fields.

We are located in Stockholm, Sweden.

No, the roses should stay in the box! 

For general questions you can best contact us at info@fleursetco.com we also answers the DM on Instagram at @fleursetcom

Payment

We accept most credit cards; Mastercard, Visa, American Express and PayPal. We also accept Swish (Swedish payment form) 

Yes we do! Our Swish number is 

For any international orders it’s up to the customer to pay.

Returns

Unfortunately, we do not accept returns on our flower arrangments with preserved flowers. If you would like to cancel an order, please contact us before the scheduled delivery. Please contact us at info@fleursetco.com with any questions or concerns and we will be happy to assist you!

Slå på/av innehåll

Shipping

Depending on location the shipping price differs. Please look at the ”Shipping” link at the bottom of our website for more information!

In your order confirmation you should be able to see when it’s being delivered to you. Unforeseen events that create delivery delays, caused by traffic jams due to, among other things, snow chaos, road works, traffic accidents, closed roads due to sports events and other events, are not reimbursed.

I am item content. Click edit button to change this text. Lorem ipsum dolor sit amet, adipiscing elit. Ut elit tellus, luctus nec mattis, pulvinar dapibus leo.

I am item content. Click edit button to change this text. Lorem ipsum dolor sit amet, adipiscing elit. Ut elit tellus, luctus nec mattis, pulvinar dapibus leo.

Within an hour after delivery you can contact us and send us a video or a photo with the damaged product and we will deliver a new product or give the money back.

Collaboration

Yes we do. Please contact us at collaboration@fleursetco.com and tell us more about who you are. 

The most important requirement is that you have to love roses! We only work with influencers with +10k followers or an account with less followers and more active followers.

Other

If you don’t find any answers to your questions, please contact us at info@fleursetco.com or send us a message on Instagram @fleursetcom.

fleurvitny

Sign up for love letters

Fill in your e-mail below to receive news and offers.